PFERD returns concept for Germany

With the PFERD returns concept, you can process purchase returns quickly and easily.

Benefits at a glance:

  • Maximum transparency.
  • Easy handling.
  • Lean processes on both sides.
  • Designed for goodwill.

Key steps in brief:

Enter the details on your return shipment on our digital form. Please send the completed form to: retouren@pferd.com.

Return your purchase to:

August Rüggeberg GmbH & Co. KG
Wareneingang Tor 6
Am Krüenberg
51709 Marienheide

Please observe our purchase returns conditions:

  • Goods must not be older than 90 days (from date of invoice).
  • Only saleable goods in original packaging (as good as new condition).
  • No custom-made/discontinued items.
  • 10 % deduction on net credit, but at least € 20.

 

Form to download

Return policy of the August Rüggeberg GmbH & Co. KG

Download now

Questions on the PFERD returns concept

In addition to the contact points you are familiar with in Customer Service, the sales representatives and technical advisers, a team around purchase returns is available to answer your technical questions. Send us an email: retouren@pferd.com or ring us at +49 (0) 22 64 - 93 80.

Would you like to learn more about data privacy protection at PFERD? You can find our general data privacy policy here.

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