PFERD returns concept for Germany
With the PFERD returns concept, you can process purchase returns quickly and easily.
Benefits at a glance:
- Maximum transparency.
- Easy handling.
- Lean processes on both sides.
- Designed for goodwill.
Key steps in brief:
Enter the details on your return shipment on our digital form. Please send the completed form to: retouren@pferd.com.
Return your purchase to:
August Rüggeberg GmbH & Co. KG
Wareneingang Tor 6
Am Krüenberg
51709 Marienheide
Please observe our purchase returns conditions:
- Goods must not be older than 90 days (from date of invoice).
- Only saleable goods in original packaging (as good as new condition).
- No custom-made/discontinued items.
- 10 % deduction on net credit, but at least € 20.
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Questions on the PFERD returns concept
In addition to the contact points you are familiar with in Customer Service, the sales representatives and technical advisers, a team around purchase returns is available to answer your technical questions.
Send us an email: retouren@pferd.com or ring us at +49 (0) 22 64 - 96 46.
Would you like to learn more about data privacy protection at PFERD?
You can find our
general data privacy policy here.